Harnett Tannam Consultancy (htconsultancy) Ireland

Helen Harnett is an accredited Workplace Mediator and Conflict Coach. She is a member of the Council of the Mediators’ Institute of Ireland (the MII) and is Workplace and Organisational Liaison for the MII.

Helen’s work in conflict resolution in organisations includes interpersonal disputes, allegations of bullying and harassment and performance and change management issues. She sees Mediation as an effective intervention which can defuse potentially damaging and costly problems.

Helen’s extensive experience in both private and public sectors includes multinational corporations (Hewlett-Packard, Paypal, Intel), semi-state bodies (Enterprise Ireland, Aer Lingus, Bord Bia), universities (UCD, DCU, Maynooth) and the HSE (hospitals, Local Health Offices, community hospitals). She lectures in Intercultural Communication and the Intercultural Workplace in DCU on European Business and Master’s in Intercultural Studies Programmes.

Since 2001 Helen’s work in HTC has focused on the effective functioning and management of intercultural teams, a field which led her to undertake formal study of conflict resolution. She studied Conflict Resolution and Mediation in UCD (2003-2005) and became an Accredited Workplace Mediator in 2005. Since then she has successfully mediated a large number of cases.

Prior to joining HTC, Helen was Director of a Corporate Language Training Company managing a team of 15 staff over a 10 year period.

Conflict management coaching is a structured process which helps people on a one on one basis, to develop or enhance their skills, knowledge and competencies to effectively manage interpersonal conflict. It is a voluntary, confidential process which focuses on each individual’s conflict management goals.
It is suitable for anyone whose well-being or performance is being damaged by conflict in the workplace including Managers, employees or Board members.

The approach is structured and finite. New conflict management skills are gained in a relatively short time span - so it is ideal for busy people.
Addressing conflict management issues in a one-to-one setting with the support of a conflict specialist results in new insights and skills which promote creative solutions.
Participants gain insight into themselves and the perspectives of the person/s they are in conflict with. New insights often improve a difficult situation rapidly.

Helen Harnett is an accredited Conflict Coach and Workplace Mediator.
She is a member of the Council of the Mediators’ Institute of Ireland
(the MII) and is Workplace and Organisational Liaison for the MII.

Helen’s work as a Mediator has convinced her of the merits of early intervention in disputes. She sees Conflict Management Coaching as an effective, private early intervention which can defuse potentially serious and costly problems.

Helen’s extensive experience of both private and public sectors includes multinational corporations (Hewlett-Packard, Paypal, Intel), semi-state bodies (Enterprise Ireland, Aer Lingus, Bord Bia), universities (UCD, DCU, Maynooth) and the HSE (hospitals, Local Health Offices, community hospitals). Helen lectures in Intercultural Communication and the Intercultural Workplace in DCU on European Business and Master’s in Intercultural Studies Programmes.

Prior to joining HTC, Helen was Director of a Corporate Language Training Company managing a team of 15 staff over a 10 year period.

HTC delivers flexible, customised Conflict Resolution skills development for individuals and groups. The training offers Managers and HR professionals an opportunity to fine-tune their skills in managing actual or potential conflict situations in the workplace.

Participants complete the Conflict Dynamics Profile, an assessment instrument which provides a powerful way to improve self-awareness of what triggers conflict in us as well as how we respond to conflict.

Strengths and weaknesses of the participant’s current Conflict Management Skills - Feedback on Conflict Dynamics Profile and practical approaches that promote more effective workplace conflict resolution.

Concrete examples of specific conflict/potential conflict situations which challenge the participant and possible patterns in these.

To work through the management of a specific conflict or a specific skill in conflict management generally.

Video-recording and playback of role plays putting into practice new insights and skills.

Review identified strengths and weaknesses in Conflict Management.

Set specific targets in relation to skills/behaviours which require development based on Conflict Dynamics Profile report.

Helen’s extensive experience in both private and public sectors includes multinational corporations (Hewlett-Packard, Paypal, Intel), semi-state bodies (Enterprise Ireland, Aer Lingus, Bord Bia), universities (UCD, DCU, Maynooth) and the HSE (hospitals, Local Health Offices, community hospitals). Helen lectures in Intercultural Communication and the Intercultural Workplace in DCU on European Business and Master’s in Intercultural Studies Programmes.

Prior to joining HTC, Helen was Director of a Corporate Language Training Company managing a team of 15 staff over a 10 year period.

Helen Harnett is an accredited Mediator and Conflict Coach.
She is a member of the Council of the Mediators’ Institute of Ireland
(the MII) and is Workplace and Organisational Liaison for the MII.

Helen is on the Panel of accredited Mediators in Mediation Northside where she has mediated many agreements for separating couples, parenting plans, guardianship and grandparenting issues, community and adult child/parent disputes.

Helen has a particular interest in Elder mediation which facilitates families in finding the best way forward for all when facing issues related to ageing. She did specialist training in Elder Mediation with Judy McCann Beranger who has pioneered Elder Mediation in Canada over the past 25 years.

Helen has witnessed time an time again how the mediation process
enables family members to listen to and understand each other in a way
which promotes creative solutions. The solutions were always available but may have been blocked by poor communication, fear, guilt or sadness.

Since 2001 Helen’s work in HTC has focused on the effective functioning of intercultural relationships at work, a field which led her to undertake formal study of conflict resolution. She studied Conflict Resolution and Mediation in UCD (2003-2005) and became an accredited Mediator in 2005. Since then she has successfully mediated a large number of cases.

She lectures in Intercultural Communication and the Intercultural Workplace in DCU on European Business and Master’s in Intercultural Studies Programmes.
Her work in the intercultural field gives her a particular expertise in mediating agreements for intercultural couples or families.